{"id":8343,"date":"2024-07-02T13:52:44","date_gmt":"2024-07-02T13:52:44","guid":{"rendered":"https:\/\/felixcancelado.com\/web\/?page_id=8343"},"modified":"2025-08-20T01:12:54","modified_gmt":"2025-08-20T01:12:54","slug":"abrir-ticket","status":"publish","type":"page","link":"https:\/\/felixcancelado.com\/web\/abrir-ticket\/","title":{"rendered":"Abrir Ticket"},"content":{"rendered":"\n<section id=\"gm6fb09b7\" class=\"wp-block-gutentor-m3 section-gm6fb09b7 gutentor-module gutentor-container-cover has-image-bg has-custom-bg has-gutentor-overlay\"><div class=\"grid-container\">\n<div id=\"section-g4d3552\" class=\"wp-block-gutentor-e1 section-g4d3552 gutentor-element gutentor-element-advanced-text wow slideInRight enable-title-design text-align-center-desktop text-align-center-tablet text-align-center-mobile\" data-wow-animation=\"slideInRight\" data-wow-duration=\"4s\"><div class=\"gutentor-text-wrap divider-top\"><div class=\"gutentor-separator gutentor-separator-before\"><span><\/span><\/div><h1 class=\"gutentor-text\">Abrir Ticket<\/h1><\/div><\/div>\n<\/div><\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Un ticket es la oportunidad de informar un <strong>PQRS<\/strong>: Petici\u00f3n, Queja, Reclamo, Sugerencia.<\/h3>\n\n\n\n<section id=\"gm862adbb\" class=\"wp-block-gutentor-m3 section-gm862adbb gutentor-module gutentor-container-cover\"><div class=\"grid-container\"><div style='position:relative;' id='submit_tickets-submit' class='emd-form emd-container'><form id='submit_tickets' action='\/web\/wp-json\/wp\/v2\/pages\/8343' method='post' class='emd-form-container emd-form-horizontal'><input type='hidden' value='submit_tickets' name='form_name' id='form_name_0'><input type='hidden' value='8288' name='emd_form_id' id='emd_form_id_0'><input type='hidden' value='wp_ticket_com' name='emd_app' id='emd_app_0'><input type='hidden' value='emd_ticket' name='emd_ent' id='emd_ent_0'><input type='hidden' value='0' name='emd_step' id='emd_step_0'><input type=\"hidden\" id=\"submit_tickets_0_nonce\" name=\"submit_tickets_0_nonce\" value=\"d0766cdc0b\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/web\/wp-json\/wp\/v2\/pages\/8343\" \/><input type='hidden' value='submit_tickets' name='wpas_form_name'><input type='hidden' value='Visitor' name='wpas_form_submitted_by'><input type='hidden' value='216.73.217.32' name='wpas_form_submitted_ip'><div class=\"emd-form-row emd-row emd-ahp-row\"><div class=\"emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12\" data-field=\"company\"><div class=\"emd-form-group\"><label class=\"emd-control-label company\" for=\"company\"><span id=\"label_company\">Company<\/span><span class=\"emd-fieldicons-wrap\">\n\t\t<a data-html=\"true\" href=\"#\" tabindex=-1 data-toggle=\"tooltip\" style=\"display:none;\" id=\"info_company\" class=\"helptip\">\n\t\t<span class=\"field-icons info\"><\/span><\/a><a href=\"#\" data-html=\"true\" tabindex=-1 data-toggle=\"tooltip\" title=\"Company field is required\" id=\"req_company\" class=\"helptip\" style=\"display:none;\">\n\t\t<span class=\"field-icons required\"><\/span>\n\t\t<\/a>\n\t\t<\/span>\n\t\t<\/label><input type=\"text\" name=\"submit_tickets0_company\" id=\"submit_tickets0_company\" class=\"text emd-ahp emd-input-md emd-form-control\" autocomplete=\"off\"\/><\/div><\/div><\/div><input type='hidden' name='emd_ticket_id' value='emd_uid'><div class=\"emd-form-row emd-row\"><div class=\"emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12\" data-field=\"emd_ticket_first_name\"><div class=\"emd-form-group\"><label class=\"emd-control-label emd_ticket_first_name\" for=\"emd_ticket_first_name\"><span id=\"label_emd_ticket_first_name\">Nombre<\/span><span class=\"emd-fieldicons-wrap\">\n\t\t<a data-html=\"true\" href=\"#\" tabindex=-1 data-toggle=\"tooltip\" style=\"display:none;\" id=\"info_emd_ticket_first_name\" class=\"helptip\">\n\t\t<span class=\"field-icons info\"><\/span><\/a><a href=\"#\" data-html=\"true\" tabindex=-1 data-toggle=\"tooltip\" title=\"Nombre field is required\" id=\"req_emd_ticket_first_name\" class=\"helptip\">\n\t\t<span class=\"field-icons required\"><\/span>\n\t\t<\/a>\n\t\t<\/span>\n\t\t<\/label><input type=\"text\" name=\"emd_ticket_first_name\" id=\"emd_ticket_first_name\" class=\"text required emd-input-md emd-form-control\" placeholder=\"Nombre\"\/><\/div><\/div><\/div><div class=\"emd-form-row emd-row\"><div class=\"emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12\" data-field=\"emd_ticket_last_name\"><div class=\"emd-form-group\"><label class=\"emd-control-label emd_ticket_last_name\" for=\"emd_ticket_last_name\"><span id=\"label_emd_ticket_last_name\">Apellido<\/span><span class=\"emd-fieldicons-wrap\">\n\t\t<a data-html=\"true\" href=\"#\" tabindex=-1 data-toggle=\"tooltip\" style=\"display:none;\" id=\"info_emd_ticket_last_name\" class=\"helptip\">\n\t\t<span class=\"field-icons info\"><\/span><\/a><a href=\"#\" data-html=\"true\" tabindex=-1 data-toggle=\"tooltip\" title=\"Apellido field is required\" id=\"req_emd_ticket_last_name\" class=\"helptip\">\n\t\t<span class=\"field-icons required\"><\/span>\n\t\t<\/a>\n\t\t<\/span>\n\t\t<\/label><input type=\"text\" name=\"emd_ticket_last_name\" id=\"emd_ticket_last_name\" class=\"text required emd-input-md emd-form-control\" placeholder=\"Apellido\"\/><\/div><\/div><\/div><div class=\"emd-form-row emd-row\"><div class=\"emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12\" data-field=\"emd_ticket_email\"><div class=\"emd-form-group\"><label class=\"emd-control-label emd_ticket_email\" for=\"emd_ticket_email\"><span id=\"label_emd_ticket_email\">Email<\/span><span class=\"emd-fieldicons-wrap\">\n\t\t<a data-html=\"true\" href=\"#\" tabindex=-1 data-toggle=\"tooltip\" title=\"Our responses to your ticket will be sent to this email address.\" id=\"info_emd_ticket_email\" class=\"helptip\">\n\t\t<span class=\"field-icons info\"><\/span><\/a><a href=\"#\" data-html=\"true\" tabindex=-1 data-toggle=\"tooltip\" title=\"Email field is required\" id=\"req_emd_ticket_email\" class=\"helptip\">\n\t\t<span class=\"field-icons required\"><\/span>\n\t\t<\/a>\n\t\t<\/span>\n\t\t<\/label><input type=\"text\" name=\"emd_ticket_email\" id=\"emd_ticket_email\" class=\"text required email emd-input-md emd-form-control\" placeholder=\"Email\"\/><\/div><\/div><\/div><div class=\"emd-form-row emd-row\"><div class=\"emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12\" data-field=\"blt_title\"><div class=\"emd-form-group\"><label class=\"emd-control-label blt_title\" for=\"blt_title\"><span id=\"label_blt_title\">Asunto<\/span><span class=\"emd-fieldicons-wrap\">\n\t\t<a data-html=\"true\" href=\"#\" tabindex=-1 data-toggle=\"tooltip\" style=\"display:none;\" id=\"info_blt_title\" class=\"helptip\">\n\t\t<span class=\"field-icons info\"><\/span><\/a><a href=\"#\" data-html=\"true\" tabindex=-1 data-toggle=\"tooltip\" title=\"Asunto field is required\" id=\"req_blt_title\" class=\"helptip\">\n\t\t<span class=\"field-icons required\"><\/span>\n\t\t<\/a>\n\t\t<\/span>\n\t\t<\/label><input type=\"text\" name=\"blt_title\" id=\"blt_title\" class=\"text emd-input-md emd-form-control required \" placeholder=\"Asunto\"\/><\/div><\/div><\/div><div class=\"emd-form-row emd-row\"><div class=\"emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12\" data-field=\"blt_content\"><div class=\"emd-form-group\"><label class=\"emd-control-label blt_content\" for=\"blt_content\"><span id=\"label_blt_content\">Descripci\u00f3n<\/span><span class=\"emd-fieldicons-wrap\">\n\t\t<a data-html=\"true\" href=\"#\" tabindex=-1 data-toggle=\"tooltip\" title=\"Informe su PQRS ac\u00e1\" id=\"info_blt_content\" class=\"helptip\">\n\t\t<span class=\"field-icons info\"><\/span><\/a><a href=\"#\" data-html=\"true\" tabindex=-1 data-toggle=\"tooltip\" title=\"Descripci\u00f3n field is required\" id=\"req_blt_content\" class=\"helptip\">\n\t\t<span class=\"field-icons required\"><\/span>\n\t\t<\/a>\n\t\t<\/span>\n\t\t<\/label><textarea name=\"blt_content\" id=\"blt_content\" rows=5 class=\"emd-form-control emd-sumnote\" placeholder=\"Informe su PQRS ac\u00e1\"><\/textarea><\/div><\/div><\/div><div class=\"emd-form-row emd-row\"><div class=\"emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12\" data-field=\"emd_ticket_phone\"><div class=\"emd-form-group\"><label class=\"emd-control-label emd_ticket_phone\" for=\"emd_ticket_phone\"><span id=\"label_emd_ticket_phone\">M\u00f3vil<\/span><span class=\"emd-fieldicons-wrap\">\n\t\t<a data-html=\"true\" href=\"#\" tabindex=-1 data-toggle=\"tooltip\" title=\"Ingrese tel\u00e9fono completo con indicativos\" id=\"info_emd_ticket_phone\" class=\"helptip\">\n\t\t<span class=\"field-icons info\"><\/span><\/a><a href=\"#\" data-html=\"true\" tabindex=-1 data-toggle=\"tooltip\" title=\"M\u00f3vil field is required\" id=\"req_emd_ticket_phone\" class=\"helptip\" style=\"display:none;\">\n\t\t<span class=\"field-icons required\"><\/span>\n\t\t<\/a>\n\t\t<\/span>\n\t\t<\/label><input type=\"text\" name=\"emd_ticket_phone\" id=\"emd_ticket_phone\" class=\"text emd-input-md emd-form-control\" placeholder=\"Tel\u00e9fono m\u00f3vil\"\/><\/div><\/div><\/div><div class=\"emd-form-row emd-row\"><div class=\"emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12\" data-field=\"emd_ticket_attachment\"><div class=\"emd-form-group emd-file-group\"><label class=\"emd-control-label emd_ticket_attachment\" for=\"emd_ticket_attachment\"><span id=\"label_emd_ticket_attachment\">Adjuntos<\/span><span class=\"emd-fieldicons-wrap\">\n\t\t<a data-html=\"true\" href=\"#\" tabindex=-1 data-toggle=\"tooltip\" title=\"Adjunte documento m\u00e1x: 2 megas\" id=\"info_emd_ticket_attachment\" class=\"helptip\">\n\t\t<span class=\"field-icons info\"><\/span><\/a><a href=\"#\" data-html=\"true\" tabindex=-1 data-toggle=\"tooltip\" title=\"Adjuntos field is required\" id=\"req_emd_ticket_attachment\" class=\"helptip\" style=\"display:none;\">\n\t\t<span class=\"field-icons required\"><\/span>\n\t\t<\/a>\n\t\t<\/span>\n\t\t<\/label><div class=\"emd-small emd-text-muted\"><div class=\"emd-max-file-size\">Max file size: 3072000 KB<\/div><\/div><div class=\"emd-form-group\"><input type=\"file\" name=\"emd_ticket_attachment\" id=\"emd_ticket_attachment\" class=\"emd-file\"><\/div><\/div><\/div><\/div><div class=\"emd-row emd-form-submit-row\"><button class='emd-form-submit emd-btn emd-btn-success emd-btn-large emd-btn-block' type='submit' value='submit' name='submit_submit_tickets'><i class='fa fa-fw fas fa-angle-double-right' aria-hidden='true'><\/i>Submit Ticket<\/button><\/div><\/form><\/div><!--container-end-->\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>Un ticket es la oportunidad de informar un PQRS: Petici\u00f3n, Queja, Reclamo, Sugerencia.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-gutentor-canvas.php","meta":{"footnotes":""},"class_list":["post-8343","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/felixcancelado.com\/web\/wp-json\/wp\/v2\/pages\/8343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/felixcancelado.com\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/felixcancelado.com\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/felixcancelado.com\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/felixcancelado.com\/web\/wp-json\/wp\/v2\/comments?post=8343"}],"version-history":[{"count":6,"href":"https:\/\/felixcancelado.com\/web\/wp-json\/wp\/v2\/pages\/8343\/revisions"}],"predecessor-version":[{"id":9092,"href":"https:\/\/felixcancelado.com\/web\/wp-json\/wp\/v2\/pages\/8343\/revisions\/9092"}],"wp:attachment":[{"href":"https:\/\/felixcancelado.com\/web\/wp-json\/wp\/v2\/media?parent=8343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}